Terms and conditions

Terms and Conditions

Welcome. Thank you for visiting the Bran Castle hereinafter referred to as the "Platform" and / or the "Website". The notion of "Website" also includes the newsletter or e-mail sent by the Company.

The use of the Website and the Platform is subject to a Use Agreement between you, the individual and the Bran Domain Management Company (hereinafter referred to as "the Company").

The Contract of Use is valid from the moment of beginning the visit of the Website and / or of the use of the Platform in order to purchase the tickets put up for sale by the organizers. Continued use is a confirmation that you agree to the terms and conditions below. Although we hope that is not the case, if you do not agree with these terms and conditions, you can at any time stop the use of the Website and / or the Platform. The use agreement will immediately cease to produce its effects.

The Terms and Conditions apply to a single visit. Each time you access the Website and / or use the Platform, a new Use Agreement will be concluded.


Company information:


Bran Domain Management Company

VAT 25388561

Bran Castle, Str. General Traian Mosoiu, no. 24

507025 Bran - Romania

  1. Content

1.1 The Website represents a Platform for ordering access tickets within Bran Castle and various cultural, musical events organized within it, Users can purchase the desired access tickets, through the Platform, through orders made in the online environment, in compliance with the norms hereby provided and the compliance with the provisions regarding the electronic commerce.

       Legal protection

1.2 The content existing on the Website and the Platform is protected by copyright and trademark rights under the conditions of Romanian law. At the same time, the entire Website and the Platform are protected according to the Romanian legislation, in its acceptance, the Website and the Platform are considered computer programs. The content marked as being of other providers is protected both under the conditions of the Romanian legislation and, in particular, based on the corresponding legislation in the country where the rights holder's headquarters are located and according to the specific content of each content.

      Normal use of Content (non-commercial)

1.3 In normal use you have the permission to access the Content of the Website and the Platform by displaying it on the access equipment (computer, laptop, smartphone, tablets, etc.) in order to obtain information or to purchase tickets by placing an order.





      Commercial use

1.4 The commercial use of the Third Party Content displayed on the Website or the Platform is prohibited.

1.5 Commercial use (including, but not limited to displaying content on other sites) is permitted if the source is provided, with a link, and only with the express written consent of the Company. To obtain this agreement, please contact us at the following e-mail address: office@bran-castle.com and we will reply to you as soon as possible.


      Prohibited use regarding the Content

1.6 The actions / inactions in this section are presented for example only. As a general rule, any use that is not in conformity with those previously described as permitted is forbidden. Certain prohibited activities may constitute offenses or contraventions according to the Romanian legislation. The company reserves the right to, when necessary, take steps with the competent authorities to protect its legal interests.

1.7 You may not make more than one copy of the Website Content. You have no permission to distribute or otherwise publish Content through any means of communication, including the Internet. You are not allowed to use Content framing technology (http://en.wikipedia.org/wiki/Framing_(World_Wide_Web). It is forbidden to restrict, by any technical means, the access of other people to the Content (except those who are under your direct supervision and only to the extent that they, or the applicable legal provisions, allow such restriction.) The use of technical means for modifying, completing, deleting the Content is forbidden. The display of other Content, especially immoral, obscene, pornographic is prohibited. It is forbidden to use technical means to make the Website unusable or to make it difficult to use (computer attacks), any such actions being punished in accordance with the legislation in force, including criminal law.


  1. The informative character of the Content

2.1 ATTENTION! The content does not have the character of professional consultancy or recommendation and is only informative. The Company does not recommend, support or promote the use of the Content or any knowledge contained therein for any purpose other than informational.


  1. Description of Events

3.1 The company publishes on the Website and / or the Platform images and information about the events organized by it or different companies, in a certain period, on the Romanian territory. All images and information are provided to the Company by the Organizer, as the Company cannot be held responsible for the lack of accuracy of the information provided.

3.2 The tickets ordered through the Platform are intended only for the access of the people who made the orders. The company, according to the instructions of the organizers, will have the right at any time to limit the ordering capacity for certain tickets within certain events for certain Users.

3.3 The price of the tickets is expressed in Lei and includes V.A.T. and other taxes.

3.4 In case of cancellation / postponement of a show, you will be contacted to establish the way to return the value of the tickets. Any other taxes ( transport, trading, etc.) are not refunded due to the provision of the respective service. In the case of electronic tickets, the return will be made to the card with which their payment has been made.

3.5 The purchased tickets are subject to the exceptions specified by GEO 34/2014 and can only be returned in case of cancelling / delaying a show or not allowing access to

  1. User accounts

4.1 When registering your account, you cannot use a username or email address that belongs or is already used by another person, which can be interpreted as belonging to another person, which infringes the intellectual property rights or other rights of another people, which is or may be considered offensive or immoral. Multiple accounts are not accepted. If we find that the same person connects with several user accounts, we reserve the right to delete all additional accounts to the first registered account.


4.2 You have the responsibility to maintain the confidentiality of the password that you use to access the Website and / or the Platform. It is forbidden to transfer your password or username, or to loan or otherwise transfer your use or access to the Website and / or the Platform, to a third party. You are responsible for all interactions with the Website and / or the Platform that appear in connection with your username.

4.3 You have the obligation to notify us immediately if you notice any unauthorized use of your password or username or any other breach of security related to your account. Log off the Website and / or Platform (if applicable) at the end of each session.


4.4 We are not responsible for any loss or damage that results from your failure to comply with any of the above obligations.    

5. Notification of abuses

5.1 In the event that you consider that any element of Content or the Website and / or the Platform violates the provisions of this Agreement, it is abusive, immoral, illegal, violates the rights of other people (especially intellectual property rights or rights regarding the person or private life). you can notify this on 40.733.258.258


5.2 Following the notification we will analyze the indicated ones and take the measures we deem necessary.



  1. Guarantees and Liability



6.1 Regarding both the Content and the tickets made available to the users by the organizers, through the Platform, the Company does not guarantee that they meet the purposes for which you want to use them and do not promise their ability to achieve certain results. By using the Platform you are responsible for personal assessment whether or not the tickets are applicable to your own goals and / or preferences.

6.2 The Company does not absolutely guarantee that the Website will operate without errors or continuously.
      The Company's responsibility

6.3 Any liability of the Company (including employees, associates / shareholders or affiliated companies) for your use of the Website, the Content or the products on the Website will be determined in accordance with this section.

6.4 The company excludes any contractual or criminal liability towards you or other people, for moral or patrimonial damages, direct or indirect, provided in this contract or foreseeable at the time of its conclusion, whether they are effective at the time of their production (damnum emmergens) or they come from unrealized benefits (lucrum cessans), arising from the use or lack of possibility of your use of the Website, the Content or the Platform, arising from the Company's fault (negligence, recklessness), whether the Company was warned or found itself alone of the possibility of such damage.

6.5 The company does not exclude liability for situations in which it cannot be legally excluded, respectively for personal injury or death, if it has not taken measures to warn of the possibility of their occurrence. The Company's liability is however excluded if you were aware, you were otherwise informed or there is a reasonable expectation that you are aware that such situations may occur.

6.6 The liability clauses remain valid even after the ceasing of the contract.

  1. Modifying the content of the Website

7.1 We reserve the right to change the content or technical characteristics of any aspect of the Website, at any time, at our discretion. In these conditions, you accept that you may find it impossible to use the website, during the changes or later.

  1. Strong Force

8.1 The major force is the unforeseeable event, beyond the control of the Parties and which cannot be avoided. We cannot be held responsible, directly or indirectly, for causes that do not depend on the will of the Company. This exemption includes, but is not limited to: the operating errors of the technical equipment used for the operation of the Website and / or the Platform, the lack of functioning of the Internet connection, the lack of functioning of the telephone connections, the computer viruses, the unauthorized access to the Website's systems and / or the Platform, operating errors, etc.

  1. Other applicable provisions

9.1 This contract is supplemented, where possible, with all the legal provisions in force in Romania such as, but not limited to, those regarding electronic commerce, consumer protection, the conclusion of contracts by electronic means, the protection of intellectual property rights, the protection personal data and those related to computer crimes, as needed on a case-by-case basis.


9.2 Any dispute related to the use of the Content, the Website or the Platform is the exclusive competence of the competent courts in Romania and will be resolved according to the Romanian legislation applicable at the time.


9.3 Other uses of the Website and / or the Platform may be subject to special terms and conditions of which you will be informed at the appropriate time. For example, the processing of personal data is subject to the Policy for the Processing of Personal Data and the purchase of the products will be regulated by the User Agreement.

These rules are supplemented by those provided by the Contract for the use and the Policy for the Processing of Personal Data

By purchasing a ticket you agree to the Bran Castle visit rules:

  • This ticket is valid for one person only and can only be used once.
  • The ticket loses its validity after being scanned at the entrance to Bran Castle. It cannot be changed or refunded.
  • During the visit, please strictly observe the boundaries of the exhibition space. Any violation of this rule, which can lead to the deterioration of the exhibits or to the theft of them, attracts the material and criminal liability regulated by the Romanian laws.
  • Pets are forbidden to enter Bran Castle. They can accompany you to the Royal Park of the Castle.
  • Smoking is forbidden in Bran Castle, but also in its immediate vicinity.
  • Access to Bran Castle with alcoholic beverages, prohibited substances, sharp objects that may endanger the lives of visitors is forbidden.
  • Using any sound amplification devices is prohibited during the visit.
  • In case of need, you can ask the support of the employees of Bran Castle, who are at your disposal.
  • Children under 16 years need the supervision of an adult during the whole visit. The exhibition "Medieval Torture Instruments" inside Bran Castle is not recommended to them.
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